Shipping Policy

Last updated: May 21, 2026

Thank you for shopping with Pawthority. We aim to process and deliver your order as quickly and efficiently as possible.

Shipping Locations

We currently ship within the United Kingdom only.

Processing Times

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where applicable.

Please note that during busy periods, processing and delivery times may be slightly delayed.

Shipping Rates & Delivery Times

United Kingdom

Shipping Method	Delivery Time	Cost
Express Shipping	1–2 business days	£6.99
Standard Shipping	3–5 business days	£4.99
Free Standard Shipping	3–5 business days	Free on orders over £50.00

Delivery times are estimates and begin once your order has been dispatched.

Order Tracking

Once your order has shipped, you may receive a tracking number via email depending on the shipping method selected.

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us as soon as possible at [your email address].

Delayed, Lost, or Stolen Packages

While we work with trusted delivery partners, we cannot guarantee against delays caused by couriers, weather, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item

• Photos of the packaging

We will review the issue and arrange a suitable resolution where appropriate.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: info@ybjkstore.co.uk
Contact: +44 7577 879456
Location: Unit D-3 Lea Road, Trading Estate, Waltham Abbey, England, EN9 1AE